WinLive4D is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you hold as a registered player.
Our Privacy Commitment
All data transmitted between your device and our Platform is protected by industry-standard 256-bit SSL encryption. Your login credentials, financial information, and personal details travel over a fully secured connection at all times.
WinLive4D does not sell, rent, or trade your personal information to third parties for marketing purposes. Data shared with our service providers is strictly limited to what is necessary for them to perform their contracted functions.
Your personal data is stored on encrypted, access-controlled servers. We apply layered security controls — including firewalls, intrusion detection systems, and regular security audits — to protect stored information against unauthorised access.
You have the right to access, correct, export, and request deletion of your personal data at any time. We have designed our account tools and support processes to make exercising these rights straightforward and responsive.
We use cookies strictly for functional operation, security, and analytical purposes. We do not use cookies to serve third-party advertising on the WinLive4D Platform. You may manage your cookie preferences at any time through your browser settings.
WinLive4D's data handling practices are aligned with applicable international data protection standards, including requirements under our licensing framework. We review and update our privacy practices regularly to maintain compliance.
This Privacy Policy ("Policy") describes how WinLive4D ("WinLive4D", "we", "us", "our") collects, uses, stores, discloses, and protects personal data in connection with your use of the WinLive4D online gaming platform accessible at https://winlive4d.cam ("the Platform").
WinLive4D takes the privacy and security of your personal data seriously. This Policy is intended to give you a clear and honest picture of our data practices so you can make informed decisions about your engagement with the Platform.
This Policy applies to all registered users of the Platform, including players accessing the Platform from Malaysia and other jurisdictions in which WinLive4D operates. It applies to all personal data collected through the Platform, via email correspondence, customer support channels, and any other direct interaction with WinLive4D.
For the purposes of this Privacy Policy, the following definitions apply:
WinLive4D collects personal data in the following categories, depending on the nature of your interaction with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account management, transaction notifications, support |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay, Maybank, CIMB), transaction records | Payment processing, withdrawal verification, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Game history, betting records, login frequency, session duration, pages visited | Personalisation, responsible gambling monitoring, analytics |
| Communications Data | Live chat logs, email support correspondence, complaint records | Support quality, dispute resolution, regulatory compliance |
| KYC Documents | Copies of MyKad, passport, utility bills, bank statements | Identity verification, anti-money laundering obligations |
3.1 Data You Provide Directly. We collect personal data that you provide to us when you register an account, complete KYC verification, make deposits or withdrawal requests, contact our support team, or participate in promotions and surveys.
3.2 Data Collected Automatically. When you access the Platform, we automatically collect certain technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, and browsing behaviour within the Platform. See Section 8 for more information on cookies.
3.3 Data from Third Parties. We may receive personal data about you from third-party service providers, including payment processors (for transaction verification), identity verification agencies (for KYC purposes), and fraud prevention services. All such data is handled in accordance with this Policy.
WinLive4D uses your personal data for the following purposes:
WinLive4D processes your personal data one or more of the following legal bases, depending on the specific purpose of processing:
WinLive4D does not sell your personal data. We share data only in the following circumstances and only to the extent necessary:
6.1 Service Providers. We engage carefully selected third-party service providers to assist us in operating the Platform. These include payment gateway operators (processing your Touch 'n Go, Boost, GrabPay, DuitNow, Maybank, CIMB, and bank transfer transactions), identity verification providers, cloud hosting providers, fraud detection services, and customer support platform operators. All providers are contractually bound to process your data only as instructed by WinLive4D and to maintain appropriate security standards.
6.2 Game Software Providers. Certain game data — including game history and betting records — is shared with our third-party game studio partners to the extent necessary for game operation, result verification, and RTP auditing. These providers do not receive identity or financial data beyond what is required for technical integration.
6.3 Regulatory & Legal Disclosures. We may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required by law, in response to a lawful request, or to protect the rights, property, or safety of WinLive4D, its users, or the public. This includes mandatory reporting under anti-money laundering frameworks.
6.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of WinLive4D's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify users of any such change and ensure the receiving entity maintains protections consistent with this Policy.
WinLive4D retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to meet our legal, regulatory, and compliance obligations.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an identifiable individual.
WinLive4D uses cookies and similar technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you visit the Platform.
We use the following categories of cookies:
WinLive4D does not use cookies for the purpose of serving third-party advertisements. You may control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and security of your account.
WinLive4D implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable and commercially practicable measures to protect your data, no system is entirely immune to security risks. You are responsible for maintaining the security of your account credentials and for notifying WinLive4D immediately if you suspect unauthorised access to your account.
Subject to applicable law and certain regulatory limitations, you have the following rights in relation to the personal data WinLive4D holds about you:
Request a copy of the personal data we hold about you and information about how it is used.
Request correction of any personal data that is inaccurate or incomplete.
Request deletion of your personal data where there is no legitimate reason for continued processing.
Request that we restrict processing of your data in certain circumstances, such as while a dispute is under review.
Request your personal data in a structured, machine-readable format for transfer to another service.
Object to processing of your data for direct marketing or based on our legitimate interests.
To exercise any of the above rights, please contact our support team via the24/7 live chat on the Platform, or by email at [email protected]. We will respond to verified requests within a reasonable timeframe, and in any event within the period required by applicable law.
Please note that some rights are subject to limitations. For example, we may be unable to delete data that we are required to retain under anti-money laundering or other regulatory obligations. We will always explain the reason for any limitation when responding to your request.
The WinLive4D Platform is strictly intended for individuals aged21 years and above. We do not knowingly collect personal data from individuals below this age threshold.
As part of our registration process and KYC verification procedures, we take reasonable steps to verify the age of all users. Where we become aware that a user is under the age of 21, the account will be immediately suspended, all associated data will be reviewed, and the account will be closed in accordance with our Terms and Conditions.
If you believe that a minor has registered on the Platform, please contact our support team immediately so that we may investigate and take appropriate action.
In the course of providing the Platform, your personal data may be transferred to and processed in countries outside Malaysia. This may occur where our third-party service providers — including cloud infrastructure providers, game software suppliers, and payment processors — are based in other jurisdictions.
Where such transfers occur, WinLive4D ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that provided under applicable data protection law. These safeguards may include standard contractual clauses, data processing agreements, or reliance on adequacy determinations where applicable.
The WinLive4D Platform may reference or integrate third-party services — including payment gateways such as FPX, DuitNow, and e-wallet providers like Touch 'n Go, Boost, and GrabPay — through which your transactions are processed. These third-party platforms operate under their own privacy policies and data practices, which are independent of WinLive4D.
WinLive4D is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy notices of any third-party services you interact with in connection with your use of the Platform, including your banking institutions and e-wallet providers.
WinLive4D reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features and services offered on the Platform. Where changes are material, we will notify registered users by posting the updated Policy on the Platform and, where reasonably practicable, by sending a notification to the email address associated with your account.
The "Last Reviewed" date at the top of this Policy indicates when it was most recently updated. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests in relation to this Privacy Policy or the way WinLive4D processes your personal data, please contact us through the following channels:
When contacting us about a data rights request, please provide your registered username and the email address associated with your account to help us process your request efficiently and verify your identity.
Play with Confidence
We've built WinLive4D with your security and privacy as a foundation — not an afterthought. Enjoy slots, live casino, sports betting, and4D lottery with the peace of mind that your data is in safe hands.
For players aged 21 and above only. | Responsible Gambling | FAQ